Enhance Customer Relationships with Improved WhatsApp Messaging Features

We’re excited to share some fantastic enhancements to the messaging experience in your CRM! These updates will help you manage your WhatsApp communications more effectively, making it easier to connect with your customers—whether they’re sending you their location or sharing their contact information.

📌 Why This Matters

Efficient communication is key to building strong relationships with your customers. These new features not only provide clarity but also help you respond faster to customer inquiries, ensuring you deliver exceptional service every time!

✨ What’s New

• Feature 1: Location Rendering in Conversations – When a customer shares their location, it will automatically appear as a map preview right within the conversation, making it easier for your team to understand context and respond appropriately.
• Feature 2: Inbound WhatsApp Contacts – If a customer sends a contact, you’ll see the contact’s name and phone number displayed, eliminating the need for you to manually extract this information.

🛠️ How to Use It

1. Step 1: Navigate to the Conversations section and select a WhatsApp chat.
2. Step 2: If a location is shared, you’ll see a map preview along with a clickable link that opens Google Maps in a new tab for easy navigation.

✅ Business Benefits

📍 Better Context for Conversations: With embedded maps and direct access to Google Maps, you can quickly respond to location-based inquiries, enhancing the overall customer experience.

💡 Pro Tip

Stay proactive by using these features to provide quick answers and show your customers that you care about their needs.