We’re thrilled to share an exciting new feature that many of you have been asking for! With the latest update, you’ll now be able to manage inbound call transfers right from your mobile device. This means better handoffs, smoother conversations, and greater control, all while you’re on the move!
📌 Why This Matters
As small business owners, your time is valuable, and every interaction with clients matters. The ability to manage calls efficiently can make a significant difference in customer satisfaction and lead conversion. This new feature allows for seamless communication, helping you maintain professionalism and context during calls.
✨ What’s New
- Inbound Call Transfers: You can now easily transfer inbound calls to another team member with just a click! Choose between a blind transfer or a warm transfer to ensure your clients receive the best service possible.
- Smart Participant Management: Once you initiate a warm transfer, you can view all call participants and manage the conversation to meet your needs effectively. You can even decide to leave the call without disconnecting everyone!
🛠️ How to Use It
- Answer an Inbound Call: Simply pick up any incoming call on your mobile app as you usually would.
- Tap ‘Transfer’ from the Top-Right Corner:
- Select a staff member from your contact list, staff list, dial pad, or recent calls.
- Choose either Warm Transfer or Blind Transfer based on your specific needs.
- Manage Participants (Warm Transfer Only):
- Scroll up the bottom sheet to view all participants on the call.
- Decide whether to leave the call, remove others, or end it for everyone.
💡 Pro Tip
Use warm transfers to provide context to your team member, ensuring that no vital information is lost in the handoff!
