Hey there, small business owners! We are thrilled to share an exciting new feature that can help you enhance your customer interactions and streamline processes through your CRM. Introducing Custom Actions with Webhook integrations for your Voice AI Agents!
📌 Why This Matters
This new feature brings significant value by allowing your AI agents to interact with external systems during conversations. You can now automate processes on-the-fly, resulting in quicker responses and a more seamless experience for your customers.
✨ What’s New
- Webhook Integration: You can create custom POST Webhook calls that connect with external APIs. This setup supports authentication, headers, and dynamic parameters gathered during conversations.
- Conversation Triggers: Set up specific scenarios in conversations that will trigger your Custom Actions, enabling effortless execution of external processes.
- Dynamic Parameter Collection: Automatically grab information like strings, numeric values, emails, and phone numbers from conversations to fill out your API calls.
- Real-time Testing: Test your webhook configurations right in the interface before saving, ensuring everything integrates perfectly with your external systems.
🛠️ How to Use It
- Step 1: Navigate to your Voice AI settings and select the Custom Actions option.
- Step 2: Set up your Webhook integrations by defining the triggers and parameters needed for your API calls.
💡 Pro Tip
Leverage real-time automation to fetch customer data on-the-spot, allowing for more personalized and efficient service during each interaction!
