Enhance Customer Engagement with the New Idle Reminder Timer Feature

We’re excited to share a new feature designed to enhance your customer interactions! The Idle Reminder Timer allows you to manage and improve the conversation flow with your callers, helping to keep them engaged and connected. Let’s dive into what this means for you as a small business owner!

📌 Why This Matters

In any business, keeping your customers engaged is essential for success. A prolonged silence during a call can result in confusion or even frustration. The Idle Reminder Timer helps to tackle this issue by sending a gentle reminder to the caller, encouraging them to continue the conversation. This not only enhances the overall experience but also boosts your chances of completing successful interactions!

✨ What’s New

• Configurable Delay: You can now set a delay for your agents, ranging from 1 to 20 seconds (the default is 8 seconds), which gives you the flexibility needed to cater to your unique business interactions.
• Auto-Hangup: If a user remains silent for more than 15 seconds after the reminder, the call will automatically end. This feature helps to manage call times effectively.

🛠️ How to Use It

1. Step 1: Go to the Agent Page and navigate to Advanced Settings.
2. Step 2: Set the timer for the Idle Reminder according to your preference (1-20 seconds), keeping in mind the default setting of 8 seconds.

💡 Pro Tip

Encouraging a friendly and engaging tone can make a big difference in how your customers feel during the call; use the timer feature to keep those conversations lively!