We’re excited to share some amazing enhancements that will elevate your mobile customer conversations! This latest update brings a suite of new features designed to help you drive engagement, simplify personalization, and work more efficiently—all directly from your mobile app. Let’s dive into how these features can make managing customer conversations smarter and easier than ever!
📌 Why This Matters
In today’s fast-paced business world, effective communication with your customers is crucial. Mobile capabilities allow you to engage on-the-go, and with these new updates, you’ll be able to enhance customer relationships through targeted and personalized interactions. Take your customer engagement to the next level!
✨ What’s New
- Trigger Links: Insert trackable URLs into your messages to monitor link clicks and trigger automated follow-ups. This feature revolutionizes lead generation and engagement tracking straight from your mobile device!
- Custom Values: Personalize your messages effortlessly by inserting predefined variables such as contact names or appointment dates, saving you time and ensuring error-free communication.
- WhatsApp Flows Support: Create structured, interactive message templates for WhatsApp, allowing customers to schedule appointments, confirm orders, and more—all from a single message!
- Integrated Snippet Folder System: Organize reusable text blocks into folders with easy search options, ensuring swift access to FAQs, pricing info, and other important responses whenever you need them.
🛠️ How to Use It
- Step 1: Open any conversation within your mobile app.
- Step 2: Tap the “+” icon found in the text entry box.
- Step 3: Choose from:
- Trigger Link: Insert a trackable URL.
- Custom Value: Select a variable to add to your message.
- WhatsApp Flow: Use a preconfigured interactive template with CTA buttons.
- Snippets: Search or browse folders to insert ready-made responses.
💡 Pro Tip
Take advantage of the new snippet folders to save time on replies to common inquiries, enhancing your response speed and customer satisfaction!
