We’re excited to share a new feature that can enhance your business’s interaction with customers! Introducing the Multiple Knowledge Base feature, designed to give you flexibility and control over your AI agents. No longer will all your bots share a single knowledge base – now you can customize their training to fit specific needs!
📌 Why This Matters
In today’s fast-paced business world, having tailored communication is crucial. The Multiple Knowledge Base feature allows you to ensure each of your AI bots is equipped with the right knowledge to serve your clients effectively. This customization leads to improved customer interactions and can ultimately drive better results for your business.
✨ What’s New
- Custom Knowledge Bases: You can now create and manage up to 15 distinct knowledge bases tailored for each AI agent.
- Flexible Assignments: Each agent can be trained on specific knowledge bases, letting them focus on different customer needs and scenarios.
🛠️ How to Use It
- Access the Knowledge Base Section: Look for the new “Knowledge Base” menu item on the left navigation panel – this is your hub!
- Create a New Knowledge Base: Click “Create Knowledge Base,” give it a name, and click “Save & Continue.” You can set up to 15 knowledge bases as needed.
- Train a Knowledge Base: Input data through URLs and FAQs to enhance your base. (Psst! File upload support is on the way!)
- Attach Knowledge Bases to a Bot: When training any Conversation AI Bot, select up to 7 knowledge bases to personalize their training.
- View & Manage Assigned Knowledge Bases: Assigned bases show up as tabs in bot training. You can even create new bases on the spot!
💡 Pro Tip
Tailor your knowledge bases to fit the unique needs of your clients for more effective interactions—happy customers mean a successful business!
