Enhance Customer Connections with Streamlined Live Chat Improvements

We’re excited to share some fantastic improvements in how conversations kick off in your Live Chat widget! These enhancements are designed to make it easier for you to connect with your customers while keeping your contact data organized.

📌 Why This Matters

Good communication is key to building strong customer relationships. With these new features, you can ensure that conversations start off smoothly, making it easier for customers to reach out to you and providing you with clear and accessible contact information. This not only enhances customer satisfaction but also simplifies your workflow and record-keeping.

✨ What’s New

• Seamless Continuation: Returning visitors can pick up where they left off in a previous chat without needing to enter their information again.
• Fresh Start Option: If a chat was ended or deleted, a fresh contact form appears, ready to capture new inquiries.
• Session Persistence: If a page refresh occurs, conversations continue without losing important messages.

🛠️ How to Use It

1. Step 1: Enable the updated Live Chat widget in your platform settings.
2. Step 2: Customize the chat appearance and ensure the contact form is active for your visitors.

💡 Pro Tip

Encourage your team to monitor the chat widget consistently to provide timely responses and foster engagement with your customers.