We know that setting up your domain can sometimes feel overwhelming, but we’ve got some exciting news that will make the process smoother and more straightforward. We’ve introduced an in-platform troubleshooting feature designed to help you tackle common domain setup errors with ease!
📌 Why This Matters
Navigating domain setup issues can be frustrating, especially when you’re not sure where to turn for help. Our new troubleshooting feature gives you the guidance you need right when you need it, allowing you to resolve common problems on your own. This not only saves you time but also reduces the dependency on support teams, making your setup process much more efficient!
✨ What’s New
- Contextual Troubleshooting Guidance: When you manually set up your domain, a handy “Troubleshoot This Issue” link pops up if we detect any DNS errors. This includes issues like:
- Multiple A records found
- AAAA record conflict
- CAA block issuance
- CNAME/A record mismatch
- Integrated Help Documentation: Clicking on the troubleshooting link opens a dedicated help article in a new tab, providing you with step-by-step instructions tailored to the specific issue you’re facing.
- Universal Availability: This feature is now available across all areas where you connect domains, including Funnels, Websites, Blogs, Webinars, WordPress, Email, Client Portals, and Branded Domains.
🛠️ How to Use It
- Step 1: Start your domain setup process as usual. If any issues arise, keep an eye out for the “Troubleshoot This Issue” link.
- Step 2: Click the link to access relevant help documentation that will guide you through resolving the specific DNS problem.
💡 Pro Tip
Always double-check your DNS records against the provided help documentation to ensure a smooth and successful setup process.
