Selling digital products should feel simple for both you and your customers. With these digital delivery options inside your CRM, you can send files by email, share access links, and let customers download their purchase right after checkout without needing to log in.

📌 Why This Matters

When customers buy a digital product, they expect to get it right away. If delivery is confusing or delayed, it can lead to support requests, refund demands, and lost trust. This feature helps you deliver digital purchases faster and more clearly, giving customers an easier experience while saving you time.

✨ What’s New

• More ways to deliver digital products: You can send smaller files as email attachments, share digital purchases through external URLs, or give customers instant access on the Thank You page after checkout.
• Smart file handling: Files up to 20MB are attached directly to the order email, while larger files are shared with a secure download button so delivery stays reliable.
• Instant access after purchase: Customers can download files or open access links immediately after checkout without creating an account or logging in.
• Delivery control settings: You can choose whether digital products are sent right after purchase or made available through the customer access area instead.
• URL access with expiration: If you sell hosted content, courses, private documents, or other online resources, you can add an external URL and set how long access should remain available.

🛠️ How to Use It

1. Step 1: Open your store settings and go to notifications.
2. Step 2: Turn on the setting to deliver digital products directly after purchase.
3. Step 3: Edit or create a product variant and mark it as a digital product.
4. Step 4: Upload a file or add an external URL, and set an expiration time if needed.
5. Step 5: Save your changes and test the checkout experience so you can confirm customers receive access the way you want.

Keep in mind that if direct delivery is turned off, digital purchases will be available through the customer access area instead. Also, if you use custom order emails, re-saving your template may be necessary so download buttons appear correctly. On some iOS devices, downloads may open in a file list or access area, and if multiple files are included, customers may need to download them one at a time.

💡 Pro Tip

The faster customers receive a digital purchase, the less likely they are to contact support or ask for a refund, which helps you keep more revenue and create a better buying experience.