If your website uses a chat widget, you want it available for visitors without slowing down your page. This CRM setting gives you more control by letting the chat widget wait to load until someone interacts with your site, helping your pages feel faster while still keeping chat ready for real visitors.

📌 Why This Matters

Website speed matters, especially for small businesses that rely on visitors to stay engaged and take action. By delaying the chat widget until someone scrolls, clicks, or taps, your site can reduce extra work during page load. That can create a smoother experience, particularly on mobile devices, while still making sure the chat widget appears when a visitor is active and interested.

✨ What’s New

• Load on user interaction: You can choose to have the chat widget load only after a visitor interacts with your website.
• Fallback loading: If a visitor does not interact right away, the widget will still load automatically after about 8 seconds.
• Better page performance: This helps reduce unnecessary widget loading during the initial page render.
• Current behavior stays the same: If you do not turn this option on, your existing chat widget will continue loading immediately.

🛠️ How to Use It

1. Step 1: Go to your CRM’s chat widget builder.
2. Step 2: Open the Chat Window tab for the widget you want to update.
3. Step 3: Find Additional Options and turn on Load on user interaction.
4. Step 4: Save your changes and test the widget on your website.
5. Step 5: Confirm that the widget appears after a scroll, click, or touch, and also check that it still loads automatically after a short delay if there is no interaction.

💡 Pro Tip

If your website gets traffic from mobile or paid ads, using this setting can help pages load more smoothly so more visitors stay on your site long enough to ask questions or book with you.