When you ask customers for reviews, the sender matters. Using a familiar phone number, WhatsApp number, or email address helps people recognize your business right away, which can lead to more trust and better response rates.

📌 Why This Matters

Review requests work better when they feel personal and consistent. If messages come from different contact details, customers may ignore them or feel unsure about whether the request is really from your business. Setting a default sender keeps your review requests clear, professional, and easy to recognize across every touchpoint.

✨ What’s New

• Default sender selection: You can choose a default phone number for SMS, a WhatsApp number, and an email address for review requests.
• Used automatically: Your selected sender will be used for manual review requests, campaigns, and workflows.
• More consistency: Customers will see the same contact details more often, which helps build familiarity and trust.
• Less confusion: You no longer have to worry about messages being sent from an unexpected number or email.

🛠️ How to Use It

1. Step 1: Open your CRM reputation settings.
2. Step 2: Find the review request sender settings for email, phone, or WhatsApp.
3. Step 3: Select the default contact details you want customers to see.
4. Step 4: Save your settings so future review requests use those details automatically.

💡 Pro Tip

Use the same sender details your customers already know from appointments, invoices, or follow-ups so more review requests feel familiar and get answered.