If you use a chat widget with voice AI on your website, personalizing the experience for your customers can make a big difference. You can now set a custom name for your Voice AI Agent directly in your chat widget, helping your business feel more approachable and professional. Also, it’s important to know about call recording limitations so you can set proper expectations when using voice calls through this feature.

📌 Why This Matters

Giving your Voice AI agent a unique and friendly name helps your customers feel like they’re interacting with a real, approachable assistant tied to your business. This small detail can improve the overall customer experience and build trust. Additionally, being clear about call recording restrictions helps avoid confusion or frustration, ensuring you stay transparent and compliant.

✨ What’s New

• Custom Voice AI Agent Name: Easily set the name you want your customers to see when interacting with your voice AI agent in the chat widget.
• Call Recording Notice: A clear message is now shown in the settings to inform you that voice calls made through the chat widget cannot be recorded yet, helping you keep expectations clear.

🛠️ How to Use It

1. Step 1: Go to your site’s chat widget settings and open the voice AI widget or create a new one.
2. Step 2: Find the tab labeled Agent within the widget settings.
3. Step 3: Enter the name you want customers to see for your Voice AI agent, such as “HelperBot” or “Support Assistant.”
4. Step 4: Save your changes. The new name will appear instantly in both the preview and the live chat widget on your website.
5. Step 5: Note the message about call recording limitations shown in the settings—this helps you keep customers informed if voice calls are initiated.

💡 Pro Tip

Giving your Voice AI agent a friendly, on-brand name makes the experience feel more personal and trustworthy—helping you connect better with visitors and potentially encouraging more interactions that can lead to sales.