Managing customer engagement can get complicated when different triggers need to start different paths in your workflow. With the ability to assign a unique starting point for each trigger, you can now keep your customer journeys clear, organized, and more effective than ever.
📌 Why This Matters
Every interaction a customer has with your business might require a different response. Without distinct starting points for each trigger, you may end up with messy, complex workflows full of if-else statements that are difficult to manage. This feature lets you direct each trigger to begin exactly where it should in your process, keeping things tidy and simple.
✨ What’s New
- Multiple Start Actions per Trigger: Assign each trigger its own starting action, so each customer journey begins exactly where you want it to.
- Clear Visual Indicators: Trigger paths appear as dashed lines with arrows, making it easy to see and edit where each journey starts.
🛠️ How to Use It
- Open your workflow: Access the advanced workflow builder where you manage triggers and actions.
- Set up your triggers and actions: Place triggers and the corresponding actions throughout your workflow as needed.
- Connect a trigger to its starting action: Drag the dashed “Go-To” line from the trigger to the action that should serve as the entry point.
- Adjust connections anytime: To change the start action, simply drag the same dashed line to a new target action.
- Save and publish: Once your paths are set, save your workflow and make it live.
💡 Pro Tip
By defining clear start points for each trigger, you ensure customers experience the most relevant path, which can lead to smoother interactions and better conversion rates.
