Keeping your customers and team well informed throughout the booking process can make a big difference in your business. Now, you have the option to create fully customizable email and in-app notifications that send exactly when you want and say exactly what you need.

📌 Why This Matters

Clear and timely communication helps reduce no-shows, prevents confusion, and builds trust with your customers. It also keeps your team in the loop so everyone knows what’s happening at key moments such as when an appointment is booked, rescheduled, or cancelled. Customizing these notifications means your messages can reflect your brand’s voice and provide important details tailored specifically to each appointment.

✨ What’s New

• Multiple Notification Triggers: Set notifications for important moments including when appointments are booked (both confirmed or unconfirmed), cancelled, rescheduled, reminders before appointments, and follow-ups after service.
• Choose Recipients: Decide if notifications go to the customer, the staff member assigned to the appointment, or both, so the right people get the right information.
• Template Customization: Easily personalize subject lines and message content to match your style and tone.
• Service Details Included: Add dynamic information like the service name, duration, price, add-ons, and staff details directly into your messages for more clarity.
• Smart Notifications for Multiple Services: When an appointment includes several services at once, only one clear notification is sent to avoid overwhelming your customers with emails.

🛠️ How to Use It

1. Step 1: Go to your calendar or appointment settings where you manage booking options.
2. Step 2: Find the notifications section to select which triggers you want to activate (booking, cancellation, reminder, etc.).
3. Step 3: Choose who should receive each notification — the customer, your staff, or both.
4. Step 4: Customize each notification’s subject and message with service-specific details to keep it relevant and clear.
5. Step 5: Test your notifications to make sure they look right and deliver the right information.

Customizing your appointment notifications makes interactions feel personal, professional, and easy to follow — which helps keep customers happy and your business running smoothly.

💡 Pro Tip

Personalized notifications not only reduce missed appointments but also encourage repeat bookings by keeping your customers feeling valued and informed.