If you want your customer conversations to be more helpful and responsive, connecting custom AI agents to your chat system can make a big difference. This lets you bring your own personalized automation and intelligence into everyday conversations, making it easier to handle questions and tasks in ways that fit your business perfectly.

📌 Why This Matters

Using custom AI agents means your customers get responses tailored specifically to the services or products you offer. It helps your business handle customer inquiries smoothly and efficiently without leaving them waiting or confused. Plus, it can save you time by automating common requests based on exactly what your business needs.

✨ What’s New

• Connect your Own AI Agents: Easily add custom agents you’ve created to your chat system, expanding what your chat can do beyond basic built-in responses.
• Smart Routing: The system understands the abilities of each agent and routes customer questions to the right one, delivering accurate answers faster.
• Universal Setup: Set up your custom agents once and they will work across different parts of your business, keeping things simple and consistent.
• Custom Input Fields: If your agent needs extra information (like order numbers or specific details), it can ask customers directly or pull from your records automatically.

🛠️ How to Use It

1. Step 1: Access your chat or AI settings where custom agents can be managed.
2. Step 2: Start mapping a new agent by selecting the workspace or account where your custom agent lives.
3. Step 3: Choose the agent and write a clear description of what it can do to help the system match it with the right customer questions.
4. Step 4: List the main capabilities or sample questions it can handle; these will guide when to activate this agent during conversations.
5. Step 5: If your agent uses specific information from customers, link each input to either an existing data field or set it to ask the customer directly during chat.
6. Step 6: Save your settings and your custom agent will be ready to assist in real time.

💡 Pro Tip

Using customized AI agents in your chat helps you respond to customers faster and with more accuracy, turning conversations into opportunities to grow your business and keep customers happy.