Collecting complete information from visitors through your website chat is crucial for providing great service and following up effectively. Now, you can make any field in your chat form required—including custom and dropdown fields—so you get the details you need before or during a conversation.
📌 Why This Matters
Sometimes visitors skip important questions, leaving you with incomplete info that slows down your response or follow-up. By marking key form fields as required, you make sure no essential details are missed. This keeps your communication smooth and consistent, whether you gather information right away or ask for it later during a chat.
✨ What’s New
- Required Fields for All Contact Form Questions: You can now designate any contact form field as mandatory, including your own custom fields and dropdown choices.
- Clear Indicators and Validation: Required fields are marked with an asterisk (*) so visitors know what to fill out, and the form won’t submit until those fields are completed.
🛠️ How to Use It
- Step 1: Open your chat widget builder and navigate to the contact form settings.
- Step 2: Under contact form fields, select which fields you want to make required by marking them mandatory.
- Default fields in your contact form are always required.
- Visitors will see the required fields clearly marked and can’t submit the form without filling them out.
- If you ask for contact details during a live chat, visitors will also need to fill in all required fields before continuing.
💡 Pro Tip
Collecting complete contact info upfront means you can follow up faster and more effectively—turning more conversations into real business.
