Managing your business conversations just got easier. With some helpful updates, you can now keep better track of unread messages and quickly understand when each message was sent, helping you respond faster and stay organized.

📌 Why This Matters

Keeping on top of customer messages is crucial for maintaining strong relationships and providing timely responses. When unread messages are easy to spot and dates are clear, you reduce the chances of missing important conversations or getting confused by inconsistent date formats. This helps you stay focused and ensures you never overlook a customer inquiry.

✨ What’s New

• Real-Time Unread Counter: Now, you can see the exact number of unread conversations for each inbox. This count updates instantly as new messages arrive or get marked read, and stays visible no matter which tab you’re browsing.
• Standardized Date Format: Dates on your conversations page are now shown with the month name and day (e.g., Jan 5). This consistent format prevents confusion and helps you quickly identify when messages were sent.

🛠️ How to Use It

1. Step 1: Open your messaging inbox where you communicate with your customers.
2. Step 2: Look at the unread conversation count typically displayed near your inbox tabs — it will update in real-time as new messages come in.
3. Step 3: Check the dates next to each message to quickly understand when it was sent, now shown clearly with the month and day.

💡 Pro Tip

By quickly spotting unread messages and clearly seeing when they arrived, you can respond faster to customers, improving satisfaction and encouraging repeat business.