If you want to give your customers a faster, more interactive way to get support, adding chat widgets right inside your client portal is a great solution. It lets your clients reach out instantly without leaving the platform, so you can provide help and build stronger connections.
📌 Why This Matters
Having direct, real-time communication tools inside your client portal means your customers can get answers when they need them most. This not only enhances their experience but can reduce back-and-forth emails and improve overall satisfaction with your business.
✨ What’s New
- Chat Widgets in Your Client Portal: You can now add chat widgets to different sections (called child apps) of your client portal, like communities, courses, or affiliate areas. This gives you the flexibility to connect with customers where it matters most.
- Control Where Chat Appears: You decide which parts of your portal show the chat widget. Turn it on or off individually for each area, depending on where your customers need quick support.
🛠️ How to Use It
- Step 1: Go to your Client Portal settings and find the chat widget options.
- Step 2: Select the chat widget you want to use from the list.
- Step 3: Choose the child apps (sections) where you want the chat to show up.
- Step 4: Save your settings and the chat widget will appear in the selected areas of your client portal.
💡 Pro Tip
Offering quick, in-portal chat support can increase customer satisfaction and keep your clients coming back by making help accessible exactly where they engage with your services.
