If your business offers several services, giving customers a simpler way to book can make a real difference. With category-first booking, people can begin by choosing a service category—like Hair, Spa, or Wellness—before picking a specific service. This makes your booking page easier to browse and helps customers find what they need without feeling overwhelmed.

📌 Why This Matters

When customers land on a booking page with too many service options, it can slow down decision-making or cause them to leave without booking. Starting with categories creates a cleaner path, especially for businesses with a wide range of appointments. It helps customers understand your offerings faster, reduces confusion, and makes the booking experience feel more natural.

✨ What’s New

• Category-first selection: Customers can choose a category first, then view only the services within that category.
• Flexible setup: You can turn this on in your booking page settings if it fits how your business is organized.
• Cleaner service browsing: Customers only see services related to their selected category, which keeps the page easier to navigate.
• Better multi-service flow: If someone wants to add another service, they can go back and choose the same category or a different one.
• Category images and descriptions: You can add visuals and helpful details to each category so customers know what to expect.
• Card-based category layout: Categories appear in a simple, easy-to-scan format.
• Hidden empty categories: Categories without services are automatically removed from view.
• Optional booking flow: If you prefer your current setup, you can keep booking starting with service selection instead.

🛠️ How to Use It

1. Step 1: Go to your CRM booking page settings and choose the option to start bookings with category selection.
2. Step 2: Organize your services into clear categories that match how customers think about your business.
3. Step 3: Add category images and descriptions to help customers quickly understand each option.
4. Step 4: Review your booking page to make sure each category only includes relevant services.
5. Step 5: Test the booking experience from a customer’s point of view to confirm it feels simple and easy to follow.

💡 Pro Tip

If customers can find the right service faster, they’re more likely to complete their booking instead of leaving, which can lead to more appointments and revenue.