Keeping in touch with your customers and leads is essential for your small business, but making all those calls yourself can be time-consuming. Imagine if your system could place outbound calls automatically for follow-ups, reminders, or outreach — helping you connect faster and without lifting a finger. Let’s explore how this handy feature works and how it can simplify your daily communication.

📌 Why This Matters

Timely communication is key to turning interested leads into customers and ensuring your current clients feel valued. Automated outbound calling means no more manual dialing or missed opportunities. Instead, your business can be reaching out 24/7, engaging leads right when it matters most, and saving you time to focus on other important tasks.

✨ What’s New

• Automated Outbound Calls: Calls are placed automatically to your contacts based on your setup, so you never miss a follow-up.
• Natural Conversations: Calls use voice technology that sounds human-like, allowing smooth two-way conversations including interruptions and context recall.
• Recorded and Analyzed Calls: Every call is recorded, and summaries with sentiment scores help you understand how conversations go.

🛠️ How to Use It

1. Enable Outbound Calling: Turn on the outbound calling feature and accept any terms and conditions.
2. Verify Your Account: Complete your identity verification to ensure compliance and smooth operation.
3. Manage Consent: Make sure your customers have agreed to receive calls by adding a clear consent message that explains the nature of the calls and how they can opt out.
4. Create Your Calling Agent: Set up your automated calling agent by customizing greeting messages and the main prompt it will use during conversations.
5. Add the Agent to Your Workflows: Integrate your calling agent into your existing business workflows to automatically trigger outbound calls at the right moment.
6. Monitor Results: Use the dashboard to see call attempts, connected calls, actions taken during calls, and overall customer sentiment.

💡 Pro Tip

When used thoughtfully, automated calls can free up your time while making sure no interested lead slips through the cracks—helping your business close more sales without spending extra hours on the phone.