Answer Interactive Voice Response (IVR) Calls on Your Deskphone

Managing your business calls efficiently is key to providing great customer service. Now, you can answer Interactive Voice Response (IVR) calls directly on your deskphone, giving you more flexibility and control over incoming calls.

📌 Why This Matters

IVR systems help direct callers to the right department or service. Being able to answer these calls on your deskphone means you don’t have to rely solely on your computer or mobile device, making it easier to stay connected and respond quickly.

✨ What’s New

• Answer IVR Calls on Deskphone: Previously, you could only answer regular or “ring all” calls on your deskphone, but now IVR calls can also be answered there.
• Easy Configuration: Set this up in your profile settings under Call & Voicemail by selecting your deskphone as the default channel for IVR calls.

🛠️ How to Use It

1. Step 1: Go to your profile or staff settings.
2. Step 2: Navigate to Call & Voicemail settings.
3. Step 3: Set your deskphone as the default channel for IVR calls.
4. Step 4: Start answering IVR calls directly on your deskphone.

Note: Currently, IVR calls cannot be transferred from any device, but this feature is expected to be available in the near future.

💡 Pro Tip

Answering IVR calls on your deskphone can help you maintain a more professional and responsive presence, keeping customers satisfied and potentially increasing your sales.