Running a small business means every booking counts. These updates make your CRM’s service booking experience easier for customers to understand, with clearer pricing, smoother selections, and fewer frustrating issues during checkout.

📌 Why This Matters

When customers feel confused by service prices, staff charges, or booking steps, they are more likely to leave before finishing. These improvements help make the booking process easier to follow, reduce questions about totals, and create a more reliable experience from start to finish. That means fewer abandoned bookings and more confidence at checkout.

✨ What’s New

• Clearer pricing display: Staff-specific pricing only appears when there is an added charge, extra staff fees are easier to spot, and duplicate base pricing is no longer shown when a service variation is selected.
• Improved booking summary: The summary is now easier to read, helping customers quickly understand what they selected and what they will pay.
• More accurate totals: Pricing issues related to staff override settings have been corrected so totals reflect the right amount.
• Better service selection flow: Default variation selection works more reliably, multi-service booking behavior is smoother, and staff selection toggles now function correctly.
• Add-ons supported in booking links: Customers can now include add-ons more easily during the booking process.
• Simpler location handling: If you only use one location, customers are not asked to choose it during booking. If location selection is turned off, it will not appear unnecessarily.
• More reliable knowledge responses: Service-related knowledge base responses are now more accurate, helping reduce misleading answers.

🛠️ How to Use It

1. Step 1: Review your service pricing, staff charges, variations, and add-ons inside your CRM to make sure everything is set up the way you want customers to see it.
2. Step 2: Test your booking flow from the customer’s point of view by selecting services, staff, and add-ons to confirm the summary and totals are clear.
3. Step 3: Check your location settings so the booking form matches your business setup and only shows location details when needed.
4. Step 4: Use your booking link regularly and watch for fewer pricing questions, smoother checkouts, and more completed appointments.

💡 Pro Tip

If customers can understand the total cost in seconds, they are much more likely to finish booking and bring in revenue without needing extra follow-up from you.