You can now place your live chat widget directly inside your website content instead of relying only on a floating chat bubble. This gives small business owners more control over where conversations happen, making it easier for visitors to ask questions at the exact moment they’re deciding to book, buy, or contact you.

📌 Why This Matters

When chat appears right inside your page content, it feels like a natural part of the customer experience instead of a pop-up floating over the screen. That can help more visitors notice it, use it, and reach out when they’re reviewing services, comparing pricing, or filling out a form. It also gives you flexibility to place chat where it supports action best, like near a call-to-action, pricing section, contact area, or lead form.

✨ What’s New

• Inline chat placement: Add the live chat widget directly into your page layout instead of showing it only as a sticky chat bubble.
• Better on-page visibility: Place chat where visitors naturally pause and make decisions, which can lead to more conversations.
• Fits your page design: The chat experience feels built into the page, helping it look more consistent with your website content.
• Simple appearance settings: Adjust the widget style, theme, and messaging for an embedded version of chat.
• Works across your web pages: Use it on websites, landing pages, funnels, custom HTML pages, and other supported areas.
• Mobile-friendly display: The layout automatically adjusts for smaller screens so visitors can use chat easily on phones.

🛠️ How to Use It

1. Step 1: Open your CRM chat widget settings.
2. Step 2: Create a new live chat widget or open an existing one.
3. Step 3: Go to the style settings for the widget.
4. Step 4: Under widget placement, choose Embedded/Inline.
5. Step 5: Customize the appearance, messaging, and branding to match your business.
6. Step 6: Copy the embed code for the widget.
7. Step 7: Paste that code into the part of your website or landing page where you want the chat to appear.
8. Step 8: Publish the page and confirm the widget appears inside the content where you placed it.

💡 Pro Tip

Place inline chat near your pricing, booking, or contact section so visitors can ask questions before leaving the page, giving you more chances to turn interest into revenue.