If your business answers phone calls, there’s always a chance an important caller may hide their number. This CRM setting lets you receive private or anonymous calls instead of missing them, while still keeping those calls clearly labeled for your team.

📌 Why This Matters

Some real customers prefer not to show their number when they call. If private calls are blocked automatically, you could miss appointment requests, urgent service calls, or sales opportunities. With this setting turned on, your business can accept those calls while keeping them organized and easy to identify later.

✨ What’s New

• Accept private calls: Your business can receive incoming calls even when the caller ID is hidden or anonymous.
• Clear contact labeling: These callers are saved with a recognizable contact name that includes the country code and timestamp.
• Easy filtering: Calls from hidden numbers are tagged as private phone number so your team can quickly spot and review them.

🛠️ How to Use It

1. Step 1: Open your CRM settings and go to your phone system voice settings.
2. Step 2: Find the inbound call settings and turn on Allow private calls.
3. Step 3: Save your changes so your business can start receiving anonymous or hidden-number calls.
4. Step 4: Review saved contacts labeled as private callers and use the tag to keep follow-up organized.

💡 Pro Tip

If you rely on phone calls for bookings or sales, allowing private calls can help you catch missed revenue from customers who would have otherwise been blocked.