Keeping track of important phone conversations is vital for any small business owner, especially when dealing with customers who speak different languages or switch between languages mid-call. Transcribing voice calls can help you focus on the conversation while having a clear record to reference later.

📌 Why This Matters

Accurate call transcriptions save you time by letting you review details without replaying calls. When your business deals with clients from diverse backgrounds, multi-language transcription ensures nothing gets lost in translation. Plus, timestamps in transcriptions make it simple to find key moments quickly.

✨ What’s New

• Multi-language transcription: Now supports 10 languages including English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch, helping you connect across cultures.
• Automatic language detection: No need to select the language manually – the system detects what’s being spoken on its own.
• Mid-call language switching: Conversations that switch languages mid-way are transcribed seamlessly without any extra steps.
• Timestamps: Each transcription includes timestamps so you can quickly find the part of the call you want to revisit.

🛠️ How to Use It

1. Step 1: Check your settings to see if multi-language transcription is available and turned on for your account.
2. Step 2: Once activated, any new calls you receive will be automatically transcribed using the upgraded system with language detection and timestamps.
3. Step 3: Review your transcriptions easily with clear timestamps to find important details quickly.

Note: Transcriptions from calls made before activating this feature will not be updated.

💡 Pro Tip

Using detailed, timestamped transcripts allows you to follow up with customers more thoughtfully, increasing satisfaction and helping you close more sales.