Managing your customer communication flows just got simpler! Now you can temporarily pause specific actions within your workflows without deleting them. This lets you make changes or troubleshoot your processes safely without losing any of your setup.

📌 Why This Matters

When running your small business, maintaining smooth communication with customers is essential. Sometimes you need to tweak or test steps in your outreach or follow-up sequences without starting from scratch. Having the ability to pause actions inside your workflows means you can make adjustments without breaking your entire system or risking lost work.

✨ What’s New

• Pause Individual Actions: You can turn off any action within your workflow temporarily instead of deleting it.
• Clear Visual Indicators: Disabled actions appear dimmed so you always know which steps are paused.
• Skip Paused Steps Automatically: When an action is paused, your workflow skips it and continues smoothly with active steps.

🛠️ How to Use It

1. Step 1: Open your workflow builder where you create your customer sequences.
2. Step 2: Hover over any action step and click the Pause/Play toggle switch to disable or enable that step.
3. Step 3: Disabled steps will be grayed out and skipped during execution until you turn them back on.

💡 Pro Tip

Use the pause feature when testing new messaging or offers to ensure your active workflows stay uninterrupted while you experiment.