If you use a chat bot for your business, it’s helpful to know exactly when it should be active or silent. Sometimes, you want to send a message yourself and pause the bot so it doesn’t respond automatically. This guide shows you how to keep your chat bot asleep until you decide to wake it up, giving you full control over your conversations.

📌 Why This Matters

Having the ability to keep your bot asleep means you can manage conversations on your terms without the bot jumping in unexpectedly. This is especially valuable when you want to handle tricky situations personally or maintain a more human touch during important interactions.

✨ What’s New

• Manual Sleep Mode: When you send a message yourself, the bot can now go to sleep immediately and stay silent.
• Indefinite Pause: You can turn off the automatic wake-up feature so the bot won’t reactivate unless you choose to.

🛠️ How to Use It

1. Step 1: Head into your bot settings.
2. Step 2: Enable the option that puts the bot to sleep after you send a message manually or through an automated workflow.
3. Step 3: Find the “Reactivate bot after” setting and turn off the checkbox to keep the bot asleep indefinitely.
4. Step 4: Save your changes to confirm.

💡 Pro Tip

Use this pause feature to focus on personalized customer conversations without interruptions, which can help build trust and potentially increase sales.