If you use WhatsApp to communicate with your customers, having a smoother and more flexible messaging experience can really make a difference. Now, you can send media with captions, share a wider range of file types, and manage your media assets right inside your conversation tool, all designed to help make customer conversations clearer and faster.
đź“Ś Why This Matters
Clear, rich communication helps you connect better with your customers. When you can send files like images, videos, or documents with an explanation, it reduces confusion and follow-ups. Plus, having easy access to your media files means you save time and stay organized. This gives your small business a more professional touch and makes it easier to move conversations—and sales—forward.
✨ What’s New
- Send media with captions: Add captions when sending files on WhatsApp, so your customers understand exactly what you’re sharing.
- Support for all WhatsApp file types: Share images, videos, audio, and popular document formats like PDF, Word, Excel, and PowerPoint without restrictions.
- Media Storage integration: Browse and attach files from your media library directly inside WhatsApp chats, reusing approved files without needing to upload them again.
- Better media reliability: Issues like duplicate media, missing thumbnails, and confusing filenames have been fixed for smoother communication.
🛠️ How to Use It
- Step 1: When chatting with a customer, upload a file directly or select one from your media storage.
- Step 2: Add a caption to your media to provide context, explaining what it is or why it’s important.
- Step 3: Send your message—whether it’s an image, video, document, or audio file—with confidence that your customer will receive it clearly.
- Step 4: To keep files safe and organized, add important attachments to your documents area for easy future access.
đź’ˇ Pro Tip
Using captions with your media helps reduce back-and-forth questions, making it easier to close deals faster and keep your customers informed every step of the way.
