Keeping your customer conversations clear and organized is essential to running a smooth business. Recent updates to the communication features in your CRM focus on making message management easier and more intuitive, helping you stay on top of your interactions without hassle.
📌 Why This Matters
When managing customer conversations, clarity and ease of use can save you time and prevent confusion. These enhancements provide a more transparent overview of activities and make important details more visible so you can respond quickly and accurately.
✨ What’s New
- Detailed Activity Logs: Activity entries now show more useful information like pipeline names and stages, helping you understand exactly what happened and why.
- Clearer Icons: Bigger, easier-to-see icons make it simpler to recognize and select actions at a glance.
- Better Bulk Selection: Managing multiple conversations is more straightforward thanks to an improved selection flow that reduces confusion.
- Visible Email Threads: When emails have multiple threads, you’ll notice a clearer indicator so you can quickly find what you need.
- Enhanced Visual Contrast: Adjustments to colors and font sizes help make messages easier to scan and read.
- Larger Snippet Selector: The message composer now has a bigger snippet selector, making it quicker to pick and insert common replies.
- Expanded Translation Support: More complete translations ensure everyone can use the system comfortably in their preferred language.
🛠️ How to Use It
- Step 1: Access your CRM conversation page to see the updated interface automatically applied.
- Step 2: Use the larger icons and improved bulk selection to manage your messages more efficiently, reviewing detailed activity logs to stay informed about each customer interaction.
💡 Pro Tip
Keeping your conversations organized with clear activity details and easy-to-use message tools saves you time, so you can focus on building relationships and growing your business.
