If you use WhatsApp to communicate with customers, you know how important the photos, videos, and documents shared in those chats can be. Unfortunately, WhatsApp automatically removes these files after a short time, which can lead to lost information and broken conversation histories. There’s a better way to keep your WhatsApp files safe, accessible, and organized alongside your customer records for up to a full year.

📌 Why This Matters

WhatsApp has strict time limits on how long media files are available:

• Inbound media (files your customers send you) expire after 7 days
• Outbound media (files you send to customers) expire after 30 days

Once these files expire, they can no longer be recovered. This means important photos, invoices, or documents can suddenly disappear, causing gaps in your records and frustrating you and your customers.

✨ What’s New

• WhatsApp Media Stored for One Year: Both inbound and outbound WhatsApp files are now securely saved for up to one year, so you won’t lose them even after WhatsApp removes them.
• Add to Documents Option: You can easily save important WhatsApp files directly to a contact’s Documents folder, making it simple to keep your critical files organized and accessible.

🛠️ How to Use It

1. Step 1: Click on any WhatsApp media attachment in your customer chat.
2. Step 2: Select the “Add to Documents” option to save the file directly to that contact’s Documents section.

This process feels just like managing attachments in email or SMS, so it’s intuitive and quick.

💡 Pro Tip

Saving important WhatsApp files to a dedicated Documents folder keeps your customer information organized and easy to find, helping you respond faster and keep your business running smoothly.