For small business owners, keeping track of customer conversations can sometimes feel overwhelming. When you handle inquiries, support, and follow-ups all in one place, having a simple way to categorize and organize these chats is a game changer. Conversation tags help you label your messages so you always know the status or topic of each interaction.

📌 Why This Matters

Organizing your conversations with tags helps you quickly spot what’s important, follow up on leads, and ensure no customer message falls through the cracks. Instead of scrolling endlessly, you can filter chats based on the tags you assign, making your communication more efficient and less stressful.

✨ What’s New

• Tag Your Conversations: Easily add labels to chat threads to mark them by topic, urgency, or status.
• Filter by Tags: Quickly find specific conversations by selecting one or more tags, so you can focus on what matters most.

🛠️ How to Use It

1. Step 1: Open the conversation you want to organize in your messaging area.
2. Step 2: Click on the option to add a tag and type a label that fits (like “Follow-Up”, “Support”, or “New Lead”).
3. Step 3: Save the tag and repeat for other conversations as needed.
4. Step 4: Use the filter or search feature to view conversations based on tags, helping you quickly find and respond.

💡 Pro Tip

Use tags to prioritize conversations that could lead to sales or repeat business, helping you focus your time where it counts most.