As a small business owner, managing the flow of communication is crucial. Unwanted calls and messages can create confusion, clutter your contact list, and waste your time. Fortunately, you can now set Do Not Disturb (DND) preferences specifically for incoming calls and texts, helping you keep your communication organized and focused on what matters most.

📌 Why This Matters

Dealing with spam or unwanted inbound communications can lead to false leads and unnecessary distractions. By controlling your Do Not Disturb settings for incoming calls and messages, you can prevent junk contacts from filling up your CRM, ensuring your attention goes to genuine business opportunities.

✨ What’s New

• Inbound and Outbound Direction Control: You can now specify whether Do Not Disturb applies to incoming or outgoing calls and messages, offering greater flexibility.
• Inbound DND for All Channels: This setting covers all inbound communications, including phone calls and SMS, so you have full control over incoming interactions.

🛠️ How to Use It

1. Step 1: Add the Do Not Disturb trigger or action within your contact management system.
2. Step 2: Set the direction option to “Inbound” to apply these settings to incoming calls and messages.
3. Step 3: Customize your DND preferences to block or silence unwanted inbound communications as needed.
4. Step 4: Check the contact’s Do Not Disturb tab to see the current status and any changes applied.

💡 Pro Tip

Using inbound DND settings to filter out spam calls and messages helps keep your contacts clean and allows you to focus your time on real opportunities that can grow your business.