Gathering customer feedback is key to growing your business, but what about reviews you get outside of popular review sites? Now, you can easily add those valuable testimonials manually or in bulk — keeping all your feedback organized and visible to help you connect with future customers.

📌 Why This Matters

Many small businesses receive amazing feedback through channels that don’t connect with common review platforms. Whether it’s handwritten notes, emails, or word-of-mouth recommendations, it’s important to capture and showcase these impressions in one easy-to-manage place.

✨ What’s New

• 🖊️ Add Reviews Manually: Enter customer reviews you collect offline or through sources that aren’t linked automatically. You can include details like the customer’s name, rating, written feedback, date, the platform or source, plus profile pictures and photo attachments.
• 📤 Bulk Upload via CSV: Save time by importing multiple reviews at once through a CSV file. Include all key details such as reviewer info, ratings, dates, platforms, and attachments using links. Templates and validation tools help make sure your uploads go smoothly.
• 🪄 Unified Review Display: See manual reviews alongside your online reviews in one list. Filter by source, view platform labels clearly, and enjoy a consistent visual style that matches your other feedback.
• 🌟 Showcase Manual Reviews in Widgets: Feature your manually added reviews on your website or other platforms using review widgets. Combine them with your online reviews and customize how many show, which layouts to use, and even control call-to-action links.

🛠️ How to Use It

1. Step 1: Enable manual reviews in your settings under the lab features.
2. Step 2: Go to your reviews section and choose to add a review manually. Fill in the details like customer name, rating, source, and any attachments.
3. Step 3: For multiple reviews, prepare a CSV file using the provided template, and upload it via the bulk import option.
4. Step 4: View all reviews together in your reputation dashboard. Use filters to focus on manual reviews or any specific platform.
5. Step 5: If you want, add these reviews to widgets on your website to show off great feedback wherever your customers look.

💡 Pro Tip

Collecting and displaying every customer review you receive—no matter where it comes from—helps build trust and encourages more people to do business with you.