Having an easy way for your website visitors to message you directly through popular social channels like Facebook Messenger and Instagram can improve customer connection and responsiveness. By adding chat options that link your site visitors to these platforms, you can engage with customers where they already spend their time.

📌 Why This Matters

Many customers prefer contacting businesses through familiar social media messaging apps rather than traditional website chat tools. Allowing direct access to Facebook Messenger or Instagram DM from your website makes it simple for visitors to reach you instantly. This reduces delays, makes conversations more natural, and helps you capture leads or answer questions right away.

✨ What’s New

• Facebook Chat Widget: Visitors clicking the chat button will be taken directly to your Facebook Messenger for quick, real-time conversations.
• Instagram Chat Widget: This option routes visitors to your Instagram DMs, providing an easy way to connect with customers who are more active on Instagram.
• Simplified Connection Setup: Easily select or add your Facebook Pages and Instagram accounts within the widget setup, all without leaving the configuration screen.
• Consistent Experience: The chat widget flows are now unified for Facebook and Instagram, making setup and use straightforward without affecting your existing design settings.

🛠️ How to Use It

1. Step 1: Go to the Chat Widgets section of your website settings and click to create a new widget.
2. Step 2: Choose either the Facebook Chat or Instagram Chat option from the widget type selector.
3. Step 3: Under the Chat Window tab, select the Facebook Page or Instagram account you want to link.
4. Step 4: If your page or account isn’t connected yet, click the “Connect a linked Facebook/Instagram account” button to add it right from the setup screen.




5. Step 5: Save your widget and use the provided code to embed it on your website or funnel.
6. Step 6: Now, when visitors click the chat button, they’ll be taken straight to Messenger or Instagram DM, ready to start chatting.

💡 Pro Tip

Offering your customers an easy way to message you through Facebook or Instagram can lead to quicker responses and stronger relationships, ultimately turning website visits into sales opportunities.