Keeping up with customer messages across multiple platforms can feel overwhelming. What if you could bring all those conversations together in one easy-to-use chat widget on your website? This way, you stay connected with your customers no matter where they prefer to reach out.

📌 Why This Matters

Many businesses communicate with customers through different platforms like social media, text messages, and even voice-based AI tools. Managing each channel separately can lead to missed messages or delays in response. Having a single chat widget that combines these channels means your customers get quick replies, and you get a smoother experience managing conversations.

✨ What’s New

• Multiple Channels in One Widget: Choose from Live Chat, SMS/Email, Voice AI, Facebook, Instagram, and WhatsApp to appear together in a single chat space.
• Customizable Channel Selection: Pick exactly which communication methods your customers see, so you control how you engage with them.

🛠️ How to Use It

1. Step 1: Go to your website’s chat widget settings and open or create the chat widget that brings all channels together.
2. Step 2: Under the “Style” tab, find the chat type selector, which lets you pick the channels.
3. Step 3: Select any combination of channels you’d like your visitors to use. Options include Live Chat, SMS/Email, Voice AI, Facebook, Instagram, and WhatsApp.
4. Step 4: Watch the preview update instantly so you know exactly how your chat widget will look.
5. Step 5: Save your choices, and those selected channels will be what visitors see when they start a conversation with you.

💡 Pro Tip

By offering your customers multiple ways to reach you in one place, you reduce friction and increase the chances of turning conversations into sales.