Keeping your clients and team updated about appointments is crucial for any small business. Sending SMS notifications for appointment confirmations, reminders, and updates helps ensure everyone stays on the same page and reduces no-shows. Here’s how you can use SMS notifications effectively for your calendar and service appointments.

📌 Why This Matters

SMS messages are a quick and direct way to reach your clients and staff. They increase the chance that important appointment information is seen immediately, helping improve attendance and keeping everyone organized. Plus, being able to customize who gets the notification and how the message looks gives you control over your communication without extra hassle.

✨ What’s New

• SMS for All Appointment Events: Send text messages for any appointment status — whether it’s unconfirmed, confirmed, canceled, rescheduled, a reminder, or a follow-up.
• Choose Your Recipients: Decide if the SMS goes to the client, assigned team member, or other phone numbers, tailoring communication to who needs to know.
• Different Templates for Each Recipient: Use unique message templates for clients and internal users to make sure the information is relevant and clear.
• Easy Template Management: Start with default templates and customize them or pick from existing ones to fit your style and message.
• Test Your Messages: Send test SMS messages to yourself before activating to ensure everything looks perfect.

🛠️ How to Use It

1. Go to Your Calendar or Service Settings: Open your calendar or service preferences where notifications are managed.
2. Find Notification Options: Look for the notifications and additional options section within your calendar or service settings.
3. Enable SMS Notifications: Select the type of appointment notification you want to update, open the SMS tab, and turn on SMS messaging.
4. Pick Who Gets the Message: Choose whether the client, team member, or another phone number should receive the SMS.
5. Customize Your Message: Either edit an existing SMS template or pick one that fits your needs.
6. Send a Test SMS: Preview the message by sending a test SMS to your own phone to make sure it reads well.
7. Save Your Settings: Once everything looks good, save to activate SMS notifications for that appointment event.

💡 Pro Tip

Using SMS notifications for appointment reminders can significantly reduce no-shows, saving you time and helping maintain steady cash flow.