Connecting with your customers over the phone is essential for your business, but did you know that using a number that looks local can make a big difference in getting your calls answered? With smart dialing right in your mobile app, your outgoing calls will automatically use phone numbers that match your contact’s area code, making your calls feel familiar and trusted.

📌 Why This Matters

Appearing local when you call helps build trust with your customers and prospects, increasing the chances they’ll pick up the phone. Using a number from their own city or area code reduces the feeling of unfamiliarity and improves connection rates, helping you engage more effectively without any extra effort.

✨ What’s New

• Local Number Matching: Calls are automatically made using phone numbers from the same area code or city as your contact, giving your caller ID a local feel.
• International Support: When calling customers outside the US or Canada, the system intelligently uses local numbers from their country when available.
• Smart Backup Options: If no local number is found, it automatically falls back on assigned numbers or default company numbers, so your calls always connect smoothly.
• Improved Number Selector: Easily view and select from all your available outgoing numbers, including details like number type and assignment, to customize your calls when needed.

🛠️ How to Use It

1. Step 1: Access your account settings through the web app to manage phone number preferences.
2. Step 2: Find the outbound call settings and enable the option to use local presence dialing or local caller ID.
3. Step 3: Once turned on, your mobile app will automatically use the appropriate local number for your calls based on your contact’s location.
4. Step 4: If you want to use a different outbound number temporarily, simply pick it from the number selector before making the call. After your call, the system will revert to your default local number setting.

💡 Pro Tip

Choosing a local number when calling customers builds immediate familiarity and can help you create more conversations that turn into sales.