A Simpler Way to Manage Your Business Conversations

Keeping your customer conversations organized and easy to manage can make a big difference in your day-to-day business operations. The conversation management tool has been completely redesigned to help you save time, stay focused, and handle messages more smoothly than ever before.

πŸ“Œ Why This Matters

When you can quickly find, read, and respond to messages all in one simple workspace, it means less time juggling tabs and more time connecting with your customers. This clarity and speed improve your response time and make managing relationships easier, which is essential for growing your business.

✨ What’s New

  • Redesigned Interface: A fresh, clean layout with collapsible panels lets you adjust your view to read or focus on conversations easily.
  • Upgraded Email Composer: Compose longer messages in a full-screen mode or reply inline just below each message to keep everything in context.
  • Unified Sidebar: Access all your contact details, notes, activities, and documents directly alongside your conversations without switching screens.
  • Advanced Filters: Filter conversations by tags and combine conditions with AND/OR logic to find exactly what you need faster.
  • Keyboard Shortcuts: Use quick keys to perform common actions and navigate without reaching for your mouse.
  • Performance Improvements: Faster loading times, smoother navigation, and lower memory use let you work without interruptions.





πŸ› οΈ How to Use It

  1. Step 1: Open your conversation inbox where all your customer messages are gathered.
  2. Step 2: Use the collapsible panels to adjust your view, expanding the message list or details area as needed.
  3. Step 3: When replying, choose the full-screen composer for longer emails or reply inline to stay focused on the conversation flow.
  4. Step 4: Check the right sidebar for quick access to important contact info, notes, and documents, so you have all the context at your fingertips.
  5. Step 5: Apply filters to sort through conversations by tags or specific criteria; combine filters to zero in on important messages.
  6. Step 6: Use keyboard shortcuts to speed up navigation and actions without switching between mouse and keyboard.

πŸ’‘ Pro Tip

Keeping all your conversations and customer details in one easy-to-use space helps you respond faster and build stronger relationships, which can directly lead to more sales and happier customers.

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