How Pre-Filled Messages in Chat Widgets Can Help Your Business

If your business uses chat widgets to connect with customers—whether it’s WhatsApp, Email/SMS, or voice-based chats—there’s a simple way to make those conversations clearer and more respectful of your visitors’ privacy. By using a mandatory pre-filled message field in your chat widgets, you can ensure that visitors share only what they intend to, making your communication more focused and secure.

📌 Why This Matters

When customers reach out through chat widgets, the messages they send are critical to understanding their needs. However, without proper controls, chats can sometimes include sensitive personal information unintentionally. Having a pre-filled message helps visitors clarify their intent before sending, protecting their privacy and helping you get clean, relevant messages to respond to—without extra clutter or accidental sharing of personal data.

✨ What’s New

• Mandatory Pre-Filled Message Field: Each chat widget now requires visitors to start with a default message you can customize, such as “I want to know more.”
• Customizable and Editable: You can change the default text at any time, and visitors can adjust the message before sending it.
• Applies Across Multiple Chat Types: This feature works with WhatsApp, Email/SMS, All-in-One chat, and Voice AI, making it versatile for your business needs.

🛠️ How to Use It

1. Step 1: When setting up a new chat widget, you’ll notice a message field is automatically included.
2. Step 2: Customize the default message in the setup to fit your business style or customer inquiries.
3. Step 3: Visitors will see this message and can edit it before sending to make sure they communicate exactly what they want.
4. Step 4: For existing widgets, you can add this message field manually to switch to the new behavior; once added, this message is mandatory.

💡 Pro Tip

Using clear, helpful pre-filled messages can lead to better, more relevant conversations that save you time and help convert inquiries into sales.