If you sell digital products, you know how frustrating it can be when customers click on a download button only to find nothing there. To make things simpler and clearer for your customers, the download button now only shows up when the files are actually available. Let’s explore how this helps your business and how it works.
đź“Ś Why This Matters
When customers buy digital products, they expect instant and easy access to their downloads. Showing a download button without an actual file can cause confusion and frustration, potentially leading to support requests or negative reviews. This update ensures your customers only see download options when there’s something ready for them, improving their experience and saving you time.
✨ What’s New
- Conditional Visibility on the Thank You Page: The download button will only appear if there are valid files uploaded for the purchased digital product.
- Customer Access Center: Customers see download links only for products with files. If no files have been uploaded yet, they’ll see a clear message: “No downloads available yet.”
- Handling Mixed Orders: If an order includes both digital and physical products, download buttons only show for digital items that have files, never for physical products.
- Asset Updates Affect Downloads: If you remove files, the download button disappears immediately. If you upload files after a customer’s purchase, their access center will update automatically to show the new downloads.
🛠️ How to Use It
- Step 1: Upload your digital files for each product or product variant you sell.
- Step 2: When customers purchase your digital products, they’ll only see download buttons if the files are available.
- Step 3: If you add or remove files after sales, your customers’ download access updates automatically without any extra work on your part.
đź’ˇ Pro Tip
Keeping your digital files organized and up to date helps avoid confusion and builds trust, encouraging repeat purchases from happy customers.
