Managing communications with your customers means more than just sending messages — it’s about staying compliant with regulations and building trust without extra hassle. Automatically including opt-out options and your business details in your messages can protect your company and your relationships, all while making your marketing easier to handle.
📌 Why This Matters
Staying compliant with regulations like TCPA, GDPR, and others is essential to avoid fines and ensure your messages reach your customers without getting blocked. Providing clear opt-out instructions and your contact details repeatedly shows your respect for customers’ preferences and builds confidence in your brand. It also keeps your messages “safe” in the eyes of carriers, meaning better deliverability and fewer headaches for you.
✨ What’s New
- Automatic Opt-Out & Sender Info: Your outgoing messages will now include opt-out language and your business name at set intervals throughout any ongoing conversations, not just the first message.
- Adjustable Frequency: Choose how often this information is sent — anywhere from once a day up to once every 60 days — with a helpful 30-day default already set.
- Hands-Free Compliance: Once set, the system takes care of ensuring each contact receives this information regularly, so you don’t have to remember or manually add it every time.
🛠️ How to Use It
- Access Your Messaging Settings: Find the section where you manage outbound message preferences.
- Set Frequency: Choose how often you want to send opt-out and sender information to your contacts, anywhere between 1 and 60 days, with 30 days as a solid default.
- Save Your Preferences: Activate the automated option so every ongoing message chain includes this compliance info at your chosen intervals.
💡 Pro Tip
Regularly reminding your contacts how to opt out and who they’re hearing from protects your reputation and keeps your messages reaching inboxes—helping your business maintain trust and steady revenue.
