Keeping an eye on what customers say about your business is easier than ever. Now you can track and manage reviews from even more platforms, all in one simple place—saving you time and helping you build a stronger reputation.
📌 Why This Matters
Customer reviews influence buying decisions and shape your business’s reputation. With so many places customers leave feedback online, trying to keep up can be overwhelming. Consolidating reviews from multiple platforms into a single dashboard means you can respond faster, spot trends, and showcase your best feedback without switching through different sites.
✨ What’s New
- More review platforms: You can now connect and manage reviews from popular platforms like Doordash, UberEats, BBB, WeddingWire, The Knot, Thumbtack, TrustRadius, Yell, GoodReads, and Caring.com.
- Unified view: All your reviews appear in one place, making it easier to monitor and respond promptly.
- Cross-platform review collection: Collect reviews through Email, SMS, or WhatsApp across these new platforms as well.
🛠️ How to Use It
- Step 1: Go to your Reputation Management settings and find the Integrations section.
- Step 2: Connect your accounts for the platforms where your business is listed, like Doordash or The Knot.
- Step 3: View incoming reviews from all connected platforms within your dashboard.
- Step 4: Use the Review Widget to showcase positive feedback on your website or share reviews to build trust.
- Step 5: Send review requests via Email, SMS, or WhatsApp to gather more customer feedback across these platforms.
💡 Pro Tip
By keeping all your reviews in one spot and actively engaging with customers, you build trust that can lead to more repeat business and referrals.
