Sending messages to your customers is a key part of running your business. But sometimes messages fail to deliver, costing you money and time. Now, smarter message sending helps you catch common issues before your messages go out — so you can save credits, understand what’s happening, and keep your contact list clean.
📌 Why This Matters
When messages don’t reach customers, it not only wastes your money but also slows down communication. By identifying problems like invalid numbers, landlines, or contacts who’ve opted out before you hit send, you avoid failed attempts and know exactly what’s wrong. This means you can focus on connecting with customers who want to hear from you.
✨ What’s New
- Checks for common message issues: The system now detects things like contacts who’ve replied STOP, landlines, invalid or non-mobile numbers, and numbers that can’t receive SMS.
- Instant, clear feedback: Instead of confusing error codes, you get straightforward explanations about why a message won’t send.
- Smart Do Not Disturb (DND) tagging: Contacts that shouldn’t be messaged are tagged automatically — either permanently (for things like opted-out numbers) or temporarily (for issues like a phone being switched off).
🛠️ How to Use It
- Step 1: Compose your message as usual to your contact list.
- Step 2: If any messages can’t be sent, review the clear feedback explaining the issue.
- Step 3: Adjust your contact list if needed, or simply continue knowing only valid, reachable contacts will get the message.
💡 Pro Tip
Keeping your contact list updated and free of unreachable numbers ensures your messages get through more often — meaning better customer engagement and less wasted spend.
