Streamline Communication with Enhanced Call Log Management Features

Hey there, small business owners! We know how important it is to keep your communications organized and efficient. That’s why we’re excited to share a fantastic new feature that makes managing your call logs even easier!

📌 Why This Matters

Having clear visibility into your call activities is essential for your business. This new feature allows you to keep test calls separate from your live interactions, making it easier to track performance and refine your communication strategies. By filtering out test calls, you can focus on what truly matters—your live customer interactions!

✨ What’s New

• Call Type Filter: Easily select between Test Calls, Live Calls, or both using a simple dropdown.
• Universal Availability: This filter is available in both the All Agents dashboard logs and individual Agent-specific logs.
• Test Call Logs: Full recordings and transcripts of test calls are now included in the Voice AI dashboard, providing you with valuable insights while keeping them out of your performance metrics.

🛠️ How to Use It

1. Step 1: Navigate to your Voice AI dashboard.
2. Step 2: Use the Call Type Filter to select your preferred view of Test Calls, Live Calls, or Both.

💡 Pro Tip

Regularly review your test call recordings to identify areas for improvement before engaging with real customers!